Plenty has been written about post truth, fake news, alternative facts et al. And it’s bleak. For good reason: while fake news alone cannot be blamed for the election of crazies and other alarming events, it does debase trust and delegitimise traditional figures of authority (think “experts”). Once citizens begin to believe that “they’re all as bad as each other”, the crazies get to present themselves as peers or respectable alternatives, with all the scary ramifications that carries.
For communications professionals, fake news carries particular challenges. The organisations we represent may become victims of fake news. The thought of a carefully crafted, fact-based storyline, being discredited by a spate of bogus news stories, keeps many talented PR pros awake at night. Moreover, in a world of discredited experts and media, how does one build credibility if no one is credible in the eyes of a disillusioned public?
None of this is helped by the behaviours of members of the so-called elite. Modern day corporate scandals from Enron to VW, journalists behaving unethically, or the murky dealings of sinister media empires, arguably do far more damage than fake news (and allow fake news to be plausible in the first place).
Even the communications profession itself appears to have given up on truth. The UK Vote Leave Campaign was celebrated by PR Week, despite the many absurd inaccuracies it presented as fact last year. Just a month later, a Swedish campaign about the merits of eating organic food, won the top PR gong at Cannes Lions despite using highly questionable data.
BUT while not at all questioning the perils of fake news, might the doom and gloom be overblown? Is the scale of fake new exaggerated a tad, for instance? It involves subject matter on which people have strong opinions. Granted, that covers a lot of ground, and debates around politics, migration, trade, climate change and so forth are likely to be tarnished by fake news. But surely most topics, and channels, remain uncontroversial? Most (not all) of the communications work I advise my clients on is hardly going to make Russia Today or Breitbart’s hit-list in the morning.
And are we exaggerating the gullibility of those exposed to it? While the scale and prominence of fake news has never been so great, it is not a novelty. Think of the doctors sponsored by tobacco companies arguing that Brand X cigarettes were great for digestion through to anti-everything activists peddling pseudo-science today. Each wave has helped to make people’s bullshit gauges more effective. How many people’s views are nowadays truly shifted due to fake news? Is it not arguably consumed more by people who like that it cements their own world view? Is fake news, and people’s ignorance and credulity in relation to it, not just a handy scapegoat?
Which brings us to a potential silver lining. Corporate and media misdeeds are the main root of mistrust; fake news merely reinforces it (read Robert Philips for a longer and better take on this here). Might the threat of fake news – in part – encourage the derided elite to clean up its act? Is the best defence against fake news not to be the sort of organisation that fake news peddlers largely leave alone because they are holier than though? Muck is less likely to stick when thrown at saintly organisations. Activists have for years attacked certain banks, agrichemical and oil companies more than others because they are poor corporate citizens, making their attacks more credible. Genuinely behaving well (not just having slick spokespeople and pretty communications material) is a precious long-term investment, against fake news and much else.
There is also a potential communications upside (again, very spurious and with plenty of caveats). Might the diffusion of fake news represent an opportunity for some organisations to enhance reputations (and even build new revenue streams) by becoming purveyors of high quality information? Many people are appalled by the fake news phenomenon. With BS sensors on high alert, they are less likely to trust little-known news sources, bloggers or citizen journalists. Recognisable and trusted organisations could help fill the information gap through high-quality content provision if they play their hand right (read/listen to more on this phenomenon by the clever chaps at CMI here and here).
Again, there are enormous caveats: in our age of elite mistrust, organisations with less than stellar reputations, a poor record of corporate citizenship, or who patently engage in spin rather than honest and authentic communications, will not succeed. And information needs to be high quality, credible, informative, useful and/or entertaining. But those who tick the many boxes and can become trusted, high-quality sources, may well (perversely?) benefit from the fake new phenomenon.