The telephone was once pretty useless too, so what?

October 15, 2011

I recently heard for the umpteenth time that someone who had signed up to Twitter and didn’t gain a following of a million within a few weeks had given up, claiming it doesn’t work as a channel to raise awareness and engage on policy-related issues because it’s not credible and 140 characters is only enough for a bit of mindless babble.

I doubt it. There are two reasons it wouldn’t have worked (beyond the fact that it always takes a bit more time than you think): either tweets were dull or irrelevant, or, on the given issue, there aren’t enough people interested in it active on Twitter YET i.e. there’s no critical mass. A telephone too was pretty useless when hardly anyone one had one.

So two points:

  • A channel is just a channel: it’s not the nature of it that determines whether it works or not but what you transmit on it. Does an annoying telemarketer trying to sell you something utterly useless make you think the phone is a worthless communications channel?
  •  A channel is just a channel: it’ll work if there’s enough critical mass i.e. lots of people on it, meaning people in your sector/area of interest/issue, actively using it. Fact of the matter is, in most areas, they aren’t all on Twitter yet.

And a third:

  • Enough with the “only 140 characters”: it’s enough for a quick exchange and to drive traffic somewhere else where you have as much space as you like to delve deeper (a blog, for instance.)
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