I recently helped a client develop a framework that defines multiple phases of development in digital comms, broadly and in specific disciplines (e.g. content marketing, social media or search, for instance). The thinking is that it’ll show where the organisation currently lies and where it ultimately wants to get to – a very useful exercise indeed.
For my own amusement (I’m that sad) I’ve drawn up a simple (and slightly sardonic) grid for communications and communicators in Brussels
NB: I treat comms and policy work – i.e. traditional advocacy – as separate activities given that it’s usually how they’re approached in Brussels. The pedant in me would say advocacy is just one channel in an organisation’s communications suite.
|Mind-set||Comms is for idiots who don’t get policy||We understand the value of comms in informing traditional policy audiences||We appreciate the value of comms in shifting the pin in Brussels and beyond, which in turn can affect policy-land||Comms will be as important – often more important – than traditional advocacy, if it isn’t so already|
|Brussels bubble||Nothing matters outside Brussels||Sometimes stuff outside matters, but we tend to ignore it||Stuff outside matters, and we work actively with people at national level||We make no distinction between Brussels and national level interests when necessary|
|Structure for communications||No structure (or the intern does it all)||Mid-level comms manager and limited support||Senior level comms manager and good support||Senior level comms manager fully integrated in organisation’s leadership|
|Channel strategy||Comms = press releases to the entire Brussels press corp||Mainly owned and earned media (e.g. events, website, newsletters, media relations that isn’t spray and pray)||Full array of channels (paid, earned, shared and owned media) i.e. include more marketing and social media||Full array of channels, part of a single overarching strategy, fully integrated|
|Integration with traditional advocacy||There’s policy work, then separately from that we’ll do a press release when we host an event||We have our basic positions available publicly but don’t update regularly||We regularly communicate around our policy work in all comms channels||Policy work and comms are fully aligned|
|Targeting||“Decision makers and the general public” i.e. no idea who we’re talking to and why||We have given serious thought to who we’re talking to and why but don’t have data||We did some initial analysis (polling, focus groups, interviews) to understand our audience||We did initial analysis and do ongoing tracking based on specific KPIs to make sure our comms is always relevant|
|Content production||What’s content?||Regular content updates, but ad hoc and limited senior level input||Regular scheduled content updates, some senior input||Very regular scheduled content. Senior expertise apparent in all content items|
|Measurement||Huh?||Basic KPIs for core activities measured manually or with basic tools e.g. media coverage, event attendance, website hits – but tracking without consequences||KPIs for an array of activities and use data to inform future comms activity||KPIs for an array of activities and use data to inform comms activity AND overall strategy|