I was a panellist last weekend at a workshop held at the party conference of the Dutch Liberal Party (D66), along with MEP Marietje Schaake and Rosa van der Tas, Dutch web politician of the year. The theme of the discussion was “the digital political party of the future” and I was included amongst such a stellar cast for my insights on how political parties could pick up a trick or two from the corporate world.
My key points were as follows (with lots of apologies for the use of ghastly PR jargon):
- As an aside, it’d be wrong to think that business is always a step ahead: politicians, parties and political movements have forever been driving innovation in communications, from radio addresses to television advertising through to mobilising networks of support and fundraising online.
- Having said that, in some areas, business is leading the way (although there’ll always be some political entity somewhere that’s just as cutting edge, and every area I mention has already been mastered by some political party or campaign at some point.) For instance, on “content”, business (not all of it, by any means) has learned that, in an age of information overload where users increasingly access information via search engines or through peer recommendations, simply delivering content does not work. Cutting through the clutter and convinving increasingly cynical constituents requires a compelling narrative, developed through what we call (PR jargon #1) “content strategy”. In short, that means identifying and breaking down audiences, and methodically assessing what will make them tick, including what they’d like to hear and what medium they might like to hear it via. So the digital political party of the future should not just regurgitate dry commentary: it should develop a system for determining what its constituents care about, and it should respond to it by delivering a heart-felt, interesting, honest and relevant story, through a variety of channels.
- As part of that package, the digital political party of the future should also develop its capacity for (PR jargon #2) “community management”. It should not just track and assess audiences so that it can develop a more compelling and relevant narrative through content, but should also do so to nurture and expand its community of supporters. Meaning what? That the party has communicators on board dedicated to identifying and tracking people interested in it and its issues online, engages with them, answers their questions, asks for their input, allays their fears – and importantly, helps connect them to each other, on and offline. This latter point is key. Are there people in a neighbourhood in city X or in village Y of the same political conviction but who do not know each other? The community management element of the party’s programme helps connect them.
- A frequent conundrum for businesses engaging online is how to manage the brand vs. people balance, given that lots of people will engage with a brand if it articulates a vision they believe in, but others prefer to engage with individuals that represent the brand. Ensuring a good balance will also be key to the digital political party of the future. In practice, this means that elements of content and community management can be centralised via the party, but in addition, the party needs to help to harness the (PR jargon #3) personal brands of those within it i.e. its politicians. So beyond producing content and managing a community on behalf of the collective narrative of the party, it needs to help nurture and promote the “personal brands” of its proponents by acting as a guide to those who have not yet mastered online communication, as well as offering a focal point for their activity by aggregating and promoting their social media activities centrally and helping to redistribute via the community manager role.