I’ve just finished reading Ogilvy on Advertising, David Ogilvy’s definitive guide to advertising. One of the campaigns he describes which most struck me was one on teenage alcohol consumption executed by Ogilvy’s Oslo office in the 1970s which was seen by up to 75% of Norwegian adults and caused such a furore that it led to a sharp dip in teenage drinking.
Could a really well executed campaign in 2009 be as successful – and in particular, actually shift public opinion on an issue – given today’s media dispersion and the ease with which we can avoid marketing? Yes, and it’s been done time and again. Example? Look up some of the UK Department of Transport’s ads over the last ten years – they’ve had a significant impact on people’s awareness of the dangers of drink driving and the like. Media campaigns can still be seen by enough people plus the nature of media these days means that a story can go on for much longer – if it gets picked up – because it gets milked dry in scores of media outlets more so than would have been the case a few years ago. If the message really resonates, causing a shift in public opinion is still a real possibility.
Next question: could an eCampaign alone shift public awareness and perhaps opinion to this extent? Possible, but it’s difficult. Although the nature of community and connectivity means that people who buy into a campaign can share it with the people they know and a campaign might go super viral (although most of the viral success stories seem to be about juggling hamsters and the like) I still think a substantive campaign needs an offline element to really succeed. Why? Largely because the web is search driven: people find what they enter into Google, so unless they’re looking for your campaign on saving pandas, they’ll not find it. Yes, they’ll read your email about the pandas, but they won’t usually act on it or remember because they’re busy searching for what really tickles their fancy.
Why bother eCampaigning then? Because it does work but is more likely to really raise awareness or shift opinion if integrated with offline channels. As a communicator, plan media work and events and back it up with a sound online campaign presence. If you’re really good, your eCampaign gets picked up by bloggers and eventually regular media. Then when the aforementioned friend picks up the email about the panda he doesn’t hit the delete button but instead thinks: “ah, this is the really interesting panda campaign I read about in news source X. I can actually do something about it? I think I just might.”